The Seller can only deliver to a permanent address in the UK mainland and UK Isles. There may be surcharges on delivery rates to remote parts of the UK mainland and the UK Isles which the Buyer will accept at point of sale and these charges will be applied on the Sellers Order acknowledgement/confirmation. The Seller will use an outsourced supplier to deliver goods purchased through www.smi-furniture.com and sales over the telephone and email on the Distance Selling Regulations. The Delivery date will be agreed and the delivery suppliers will do their upmost to fulfil their promise to the Buyer but this cannot be guaranteed and the Seller is not liable for any refund on delivery charges or consequential costs if the delivery date and/or time cannot be kept for whatever reason is given. If there are any changes to the order the original delivery date will be null and void and will be replaced and re-confirmed by the Seller and in some cases it may be agreed to have more than one delivery date to complete the whole Order/Sale. Unless specified, the Seller has the right to choose the delivery method to the Buyer. The Buyer is responsible for Health and Safety issues and ease of access to the property for the designated delivery point. The delivery person/s professional opinion will be final. If vehicle access is limited to less than a 7.5 tonne Lorry then standard delivery will not be possible and further arrangements will be necessary which the Seller is not responsible for any additional costs. If there is no means of safe delivery the Seller has the right to cancel the Order and give a full refund excluding all delivery costs including any additional costs incurred trying to achieve a positive delivery result, this will of course be the last action. If damage is caused to the Buyers property by any delivery service and the matter cannot be dealt with on a friendly and amicable basis then the matter will be dealt with by the delivery company’s insurance and their terms and conditions will apply the Seller is not responsible and therefore has no liability. As the Seller may use more than one supplier for delivery the Buyer can request a copy of the delivery service company’s terms and condition. There will be a redelivery charge if the Buyer was not available at an agreed delivery time and the value will be quoted at the time of order. Any Free Delivery offers are only upheld if the goods are kept by the Buyer otherwise the delivery cost will be charged against the return.